FRACTIONAL SaaS CONSULTANCY
B2B Customer-led growth, operational clarity, and scalable execution.
My Background
I’ve spent more than 20 years leading Customer Success, Professional Services, and complex SaaS delivery across EMEA.
My career has taken me from hands‑on software development to building and scaling high‑performing customer facing teams, designing enterprise solutions, and steering organisations through sustained growth and change.
I’ve worked with SaaS companies at early‑stage scale‑ups to global enterprise platforms, and I’ve supported customers across industries as they adopt and operationalise critical software.
Across every role, the theme has been the same: bring clarity, reduce noise, and help teams deliver meaningful outcomes for their customers.
My Vision
SaaS succeeds when customers succeed. But too often, teams are stretched, processes are unclear, and delivery becomes reactive instead of strategic. My vision is simple: help SaaS leaders and SaaS customers create the clarity, alignment, and execution discipline needed to move faster with confidence.
For SaaS businesses, that means customer‑led growth, scalable operations, and teams that know exactly how to deliver value.
For SaaS customers, it means implementations that run smoothly, decisions grounded in clear requirements, and technology that delivers the outcomes it promised.
I believe in practical leadership, honest communication, and building environments where teams can do their best work; and where customers feel the impact.
Who I Work With
SaaS Leaders & Founders
You’re building, scaling, or stabilising a B2B SaaS business — but growth, retention, or delivery friction is slowing you down. I create clarity, align teams, and let you execute with confidence.
Typical outcomes:
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Clear operating models for pre-sales pipelines, handovers and post‑sale delivery
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Strong retention and expansion through customer‑led strategy for both success and escalation.
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Scalable processes, reduced noise and increase predictability
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Interim leadership to steady the ship or accelerate growth
How I Help
SaaS Businesses
Fractional / Fixed‑Term Leadership:
Hands‑on leadership when you need experience without a full‑time hire.
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Interim Head of Customer Success
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Professional Services leadership
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Team structure, hiring, and coaching
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Operating rhythm and execution discipline
Consulting & Advisory
Targeted support to solve specific challenges or unlock growth.
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Customer journey and lifecycle design
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Retention and expansion strategy
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Process optimisation and tooling
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Executive alignment and board‑ready clarity
Pre‑ & Post‑Sale Support
Bridge the gap between promise and delivery.
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Technical discovery and scoping
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Value articulation and ROI modelling
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Smooth handover into delivery
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Customer‑ready documentation and clarity